About the Company

Bold Software ("Bold") is a leading web communications software company that develops and licenses an integrated, SaaS-based software suite, providing live chat, click-to-call, and email service solutions to commercial websites. Based in Wichita, Kansas, the company developed these web communications tools to help enterprises rapidly improve online customer support, and to increase web traffic conversions and sales. Bold Software continues to be an innovator in the web communication software space and has serviced thousands of customers worldwide, with proven installs across a variety of market verticals.

The Challenge

Bold's founder and owners had been approached by an interested strategic buyer and were unsure whether they should move forward on their own or hire an advisor to help them through the process. After meeting the Arbor team, Bold decided to take a proactive approach with Arbor to ensure all options were evaluated.

The Solution

LogMeIn (NASDAQ: LOGM) acquired Bold as part of a larger strategy to expand LogMeIn's portfolio of web-based services aimed at customer care organizations – call centers, external help desks, and customer service teams. LogMeIn plans to continue to offer BoldChat as a standalone offering while integrating the BoldChat service with its other product lines to deliver a comprehensive suite of essential cloud-based customer care services. This is expected to include its flagship remote support offering, LogMeIn Rescue.

Arbor Value Add

• Brought additional buyers to the transaction process, receiving multiple LOIs
• Ultimately closed the deal with the original buyer, achieving a final enterprise value 40% higher than the initial LOI
• Effectively negotiated the escrow, earn-out, and other key structures of the deal
• Streamlined the transaction process for the CEO, enabling him to focus on the business